Returns & Refunds

RETURNS PROCESS

To return a product, place the item securely in its original packaging and the return form provided, and post your return to the following address:

NA-KAI (Returns)

Great Ancoats Street

Manchester

M4 6DE

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to post your returns.

REFUNDS

After receiving your returns and inspecting the condition of your item, we will process your return. Please allow at least twenty one (21) days from the receipt of your item to process your returns. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

QUESTIONS

If you have any questions concerning our returns policy, please contact us at:

(+44) 0800 038 7125

customerservice@na-kai.com

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